MATTAWA RIVER RESORT
TERMS & CONDITIONS

Check-In Time : 4:00pm.      Check-Out Time : 11:00am.        Nightly Curfew – 11pm

IMPORTANT NOTE:

  • Guests are provided with a 15 minute grace period. Should guests not leave the cabin within that time, the guest will be subject to an additional charge of $50.

  • If additional time is required for check out, the guest must book that with the resort a minimum of 24 hours in advance.

  • Please review your confirmation at time of booking.

  • The guest is responsible to notify the resort of any errors made within 48 hours of booking.

  • During the time of COVID 19, guests are responsible for bringing their own linens, towels & pillows.

  • The registered guest responsible for the room must be at least 21 years of age and must provide a valid credit card in their name along with 1 piece of government issued photo identification at time of check-in.

  • In the unlikely event that the room is wilfully or negligently damaged or something has gone missing.

  • Mattawa River Resort reserves the right to withhold the deposit and have it applied to all repair and replacements costs.

  • Should the costs exceed the deposit, Mattawa River Resort reserves the right to apply the full cost to the pre-authorized credit card.

  • If guests arrive with additional persons at check-in, Mattawa River Resort is not responsible for making provisions for extra guests and reserves the right to cancel the entire reservation and charge accordingly.

 

Use of Premises

  • Cottages should be left in the same condition as originally found.

  • Any undue or unreasonable cleaning or damage as a result of the guest’s stay will result in an additional charge.

  • No Smoking inside of the cottages, a $250.00 charge if any smoking in the cabin.

  • We will provide the initial tank of propane for the BBQ. Any additional propane is up to the individual to obtain.

  • Parents/caregiver is fully responsible for the health and safety of minors at the resort.

  • There is no lifeguard on duty, please use a buddy system and do not leave children unsupervised.

  • Canoes and kayaks are complimentary for our guests, please be courteous if others are waiting.

  • Boat launching is complimentary for our guests.

  • Vacationers will comply with all local laws, ordinances and community rules regarding the use of the premises. Failure to adhere to these rules will be considered sufficient cause for immediate termination of your stay and all monies paid will be forfeited.

 

Nightly Curfew

• Quiet Enjoyment. Quiet time is from 11:00pm to 7:00am.
• Vacationers shall be entitled to the quiet enjoyment of the rental unit.
• Loud music, loud conversation outside by firepit or inside your cabin that may disturb others is STRICTLY PROHIBITED!
• Mattawa River Resort reserves the right to immediate termination of your stay with all monies paid forfeited and with no notice should this curfew not be strictly adhered to.
• Any disturbance resulting in police action, neighborhood complaints or any violation of the rules and regulations is considered sufficient cause for immediate termination of your stay with all monies paid forfeited.

 

Lost & Found

  • Any highly valuable recovered or returned items such as cash, wallets, purses, watches, jewellery, eye/sunglasses, electronic devices, car keys or personal documents will be held for a maximum of 90 days.

  • All other recovered items will be held for a maximum of 30 days. To maintain privacy, guests are responsible for initiating contact with the resort regarding any lost items and will bear the responsibility of providing a method of payment for the delivery of the found items

 

Pets Policy

  • All pets are subject to a $25 per night fee up to a maximum of $150 for a week-long stay.

  • No pets, including service animals, may be left unattended anywhere at the resort without the consent of management. Failure to comply may result in the immediate ejection from the resort for the animal and guest at the sole discretion of the resort.  No refund or credit will be given.

  • Any aggression shown by your pet toward other animals or guests is subject to immediate ejection from the resort for the animal and guest at the sole discretion of the resort. No refund or credit will be given.

  • In the event your pet is causing a disturbance of any kind, you will be contacted immediately and required to quiet your pet to the satisfaction of management.

  • Should disturbance persist, Mattawa River Resort has the right to require the removal of the animal from the premises and/or charge your credit card an additional $75 charge.

  • The guest is 100% responsible for the health and safety of their pet. Mattawa River Resort is not responsible or liable in any way for the health or well-being of any pets brought to the resort.

  • All pets must be on a leash at all times. Guests will be given only one warning before the animal will be required to leave the premises or subject to a $50 fine from the resort.

  • Pets are not permitted in the Lodge or lodge patio area

  • Service Dogs are exempt from the above resort fees and public access rules ONLY at the sole discretion of the resort. However, the resort reserves the right to require documentation showing the dog to be a service animal.

  • Any damages caused to furnishings or carpet will result in additional charges. Fees will be based upon repair costs and start at $50.

 

Payment Policy

The credit card is required at the time of booking to guarantee the reservation.

  • We require a 50% deposit at the time of booking to confirm your cottage rental and your balance is due 14 days prior to your arrival. Sorry, Visa Debit cards are not accepted.

  • A minimum security deposit of $250-$500 CAD and up, depending on cottage, will be pre-authorized on a credit card at check in.

  • he pre-authorization hold will be released at check-out. Please be advised that it can take up to 10 business days for the funds to be cleared by the credit card financial institution and the resort has now way to control how long the process takes.


Cancellation Policy

Once a reservation is confirmed with a deposit; there is a no refund policy in place.

• Once a reservation is confirmed with a deposit; there is a no refund policy in place.
• Single Cottage Rentals, Group and corporate bookings are subject to “Force Majeure” during COVID-19.
• All cancellations made within 14 days of check in will forfeit their full deposit.
• Property reserves the right to issue a credit if able to rebook the cancelled cottage or dates – at property’s discretion.
• All guests who cancel with more than 14 days notice, or are not able to make their booking will be issued a credit valid (at the discretion of the resort) to be used within one year from the original date of check in. Credit cannot and will not be extended for any reason.
• Mattawa River Resort does not accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to Force Majeure.
• Circumstances amounting to Force Majeure include any event which we could not, even with all due care, foresee or avoid. Group Booking, Family Reunions, Weddings and Corporate Retreats cancelled will forfeit the entire deposit.
• The property reserves the right, at their discretion, to give credit based on circumstances of cancellation.
• All resort policies are subject to change at any time.
• The property reserves the right, to give credit good for one year and not a cash credit, based on circumstances of cancellation